Frequently Asked Questions

Register through our mobile app MIS SEGUROS or our webpage www.mapfre.pr in our Insured Portal and Customers Zone.

Select a link to download:

Download the Android version here.

Download the iOS version here.

Register through our webpage www.mapfre.pr from your PC, tablet or cell phone by clicking here.

If you have any difficulties registering or logging in as an existing user you may reach MAPFRE Contact Center at 787-250-5214 (metro area) or 1-888-835-3634 (toll free), 24 hours, 7 days a week and a Service Representative will assist you.

To close, inactivate, your account, reach MAPFRE Contact Center at 787-250-5214 (metro area) or 1-888-835-3634 (toll free), 24 hours, 7 days a week and a Service Representative will assist you.

• • Refer to information and documents needed to report a claim
  • Complete the blanks and click on “Someter”
  • The system will return a claim number
  • You will be able to set the appointment for inspection of the damaged vehicle online at your convenience

  Select the following link to report claim.
  

  You can do this through our mobile app MIS SEGUROS, calling our Contact Center at 787-250-5214 (metro area) or 1-888-835-3634 (toll free) through your authorized representative, producer or general agency.

It is convenient to schedule an appointment online for the appraisal of your vehicles damages on one of our branch office since we will be able to reduce your wait. You will need your claim number. You may also do it by phone with MAPFRE Contact Center at 787-250-5214(metro area) and 1-888-835-3634 (toll free), 24 hours a day, 7 days a week.

Click on the following link to schedule your appointment Sistema de Citas.

In order to schedule an appointment you must have reported your loss and have a file claim number.

MAPFRE has a network of repair shops located throughout the Island.  In the metro area is MAPFRE’S own MULTISERVICAR Collision Repair Center. Call 787-710-2180. Click on the following link to see all the repair shops on our network: here

Our insureds can benefit from the services rendered by our certified residential and commercial construction providers. They are able to respond after an event of a covered loss. Their work is guaranteed for one year and they inspect the structure and recommend according to the condition of the properties when they visit.

In case of an emergency our providers can do water cleanup and damage repair, soot and smoke cleaning, disinfection and deodorization, restoration, and rebuilding. Additional services like plumbing, cabinetry and electricity, contents cleaning and air conditioning are also available.

Ask our MAPFRE Contact Center Service Representative or your claims adjuster about the program.

You must complete a claim form and follow the instructions on it for the evidence and documents to be included in order to file a claim and guarantee a seamless transmittal of your request.

These transactions are subject to underwriting rules and terms on your policy.

This is what you need to file your claim (additional documents may be required).

Group or School and Activities Accident

• Group or School and Activities Accident Claim Form
• Part of the request form should be completed by the school or group, they provide the form
• Evidence of medical treatment received within 48 hours of the accident
• Receipts of incurred medical expenses
• Please read the claim protocol on the back of the request form

For more information contact us at reclamacionesvida@mapfrepr.com or 787-753-6161 Monday through Friday from 8:15 am until 4:45 pm and a Service Representative will assist you.

You must complete a claim form and follow the instructions on it for the evidence and documents to be included in order to file a claim and guarantee a seamless transmittal of your request.

These transactions are subject to underwriting rules and terms on your policy.

This is what you need to file your claim (additional documents may be required).

Individual Life

Claimant’s Statement Form

• Death Certificate indicating cause of death
• If it was an accidental cause you should include:
  • Police Report
  • Forensic Report
• Photo ID of the relatives
• Original Policy

For more information contact us at reclamacionesvida@mapfrepr.com or 787-753-6161 Monday through Friday from 8:15 am until 4:45 pm and a Service Representative will assist you.

You must complete a claim form and follow the instructions on it for the evidence and documents to be included in order to file a claim and guarantee a seamless transmittal of your request.

These transactions are subject to underwriting rules and terms on your policy.

This is what you need to file your claim (additional documents may be required).

Cáncer

Verify your policy title to identify the corresponding claim form

• MAPFRE PROTECTOR – Claim Form for Cancer and Harmful Diseases, Additional Endorsement and Critical Illnesses
• Cáncer 2002 –Claim Form for Cancer and Harmful Diseases
• Pathology

Verify the corresponding Checklist for all the documents required with your claim form:

• MAPFRE PROTECTOR – Claim Checklist for Cancer and Harmful Diseases Insurance MAPFRE PROTECTOR
• Cáncer 2002 – Claim Checklist for Cancer and Harmful Diseases Insurance

MAPFRE LIFE reserves the right to request additional documents if necessary for the evaluation of the claim.

Additional Endorsements to a Cancer and Harmful Diseases Policy

• Use Claim Checklist for Cancer and Harmful Diseases Insurance Endorsements

For more information contact us at reclamacionesvida@mapfrepr.com or 787-753-6161 Monday through Friday from 8:15 am until 4:45 pm and a Service Representative will assist you.

You must complete a claim form and follow the instructions on it for the evidence and documents to be included in order to file a claim and guarantee a seamless transmittal of your request.

These transactions are subject to underwriting rules and terms on your policy.

This is what you need to file your claim (additional documents may be required).

Credit Unemployment

Credit Unemployment Claim Form (3 sections) to be filled by claimant, employer and financial institution, then returned to your financial institution or filed by you.

• Letter of dismissal
• Copy of job search registry
• Copy of the checks from Unemployment Office as unemployed
• The information is required monthly for every month you have been continuously unemployed
• Copy of the Involuntary Unemployment Insurance Certification
• Employer Certification including the date of first notice of termination

Endorsement for Total Physical Disability

Total Physical Disability Endorsement Claim Form

• Part of the document must be completed by your employer
• Part of the document must be completed by an authorized physician, psychologist or chiropractor

Credit Disability

Credit Disability Claim Form (2 sections) to be completed by claimant and physician

• Copy of all tests and labs results
• Copy of the test or lab with which the doctor determined the disability

SINOT Disability

SINOT Claim Request Form

• Does not required additional documents
• Part of the document must be completed by the employer
• Part of the document must be completed by an authorized physician, psychologist or chiropractor

For more information contact us at reclamacionesvida@mapfrepr.com or 787-753-6161 Monday through Friday from 8:15 am until 4:45 pm and a Service Representative will assist you.

Send the corresponding documents, as explained on the previous question. Remember to include your name, last name, phone number, email and address and sent it via any of these methods:

Email: reclamacionesvida@mapfrepr.com

Mail address:
MAPFRE LIFE – Reclamaciones
PO Box 70297
San Juan, PR 00936-8297

Fax: (939) 205-5772

In person: At any of our branches or main office

For more information contact us at reclamacionesvida@mapfrepr.com or 787-753-6161 Monday through Friday from 8:15 am until 4:45 pm and a Service Representative will assist you.

Obtain a claim number when reporting a loss to a Compulsory Liability Insurance, Private Auto, Commercial Auto, Multiplan and Dwelling policies. You may also notify losses of other business lines under the Other Products icon. You will receive a confirmation number and a Service Representative will contact and provide you with a claim number.

Click on the following link to report a claim: claim

There are three payment options when you purchase a policy:

• Pay your policy in full in a single payment
• Finance your policy premium entering a contract with MAPFRE Finance of Puerto Rico Corp. and have 9 payment terms

This option requires and upfront payment amount equivalent to 30% of the policy cost. For more information please call MAPFRE Contact Center at 787-250-5214(metro area) and 1-888-835-3634 (toll free) or talk to your authorized representative, producer, general agent or nearest branch office. Some restrictions and charges apply.

• Use deferred payment plan and pay your policy in 4 payment terms

The cost of your policy must exceed $200. For additional information call our Contact Center at 787-250-5214(metro area) and 1-888-835-3634 (toll free) or talk to your authorized representative, producer, general agent or nearest branch office. Some restrictions and charges may apply.

Call MAPFRE Contact Center at 787-250-5214(metro area) and 1-888-835-3634 (toll free) and request a Service Representative, he/she will be able to take your payment, mail a check or money order to PO Box 70200, San Juan, PR 00936-8200.  

Click on the following link for more questions and answers about MAPFRE FINANCE of Puerto Rico Corp.

Quote these products online, here is the information you need you to provide:

• Private Auto, Liability, Road Assistance, and Extended Warranty – vehicle’s make, model, and year. For extended warranties, mileage and date of original registration on the vehicle’s license.
• Segurviaje (travel)– Departure and return travel dates, name and date of birth of passengers.
• Dwelling – Physical address of the property, construction type, occupancy and property value.

Get a quote here, call the nearest branch office or call Televentas at 787-250-5215.

Once you become a registered customer on our Insured Portal through our mobile app MIS SEGUROS or our webpage www.mapfre.pr you may automatically change your mailing address, mobile phone number and email on your user account.

Each of your policies has a registered address for all communications, policy copy, renewals, notifications, invoices, etc. If you want to check the address on any of your policies you must select each one individually under View my Policies, Active Contracts. Once a policy is selected you are able to see the current address. Go to Online Services and Change Postal Address. Enter the new address and confirm. Form that moment on all written communication for the policy will be sent to the new address.

You may also call MAPFRE Contact Center at 787-250-5214(metro area) and 1-888-835-3634 (toll free) and a Service Representative will assist you.

Register on our insured Portal through our mobile app MIS SEGUROS or webpage www.mapfre.pr  and you can check your policies insured risks, coverages and limits.  For a copy call MAPFRE Contact Center 787-250-5214(metro area) and 1-888-835-3634 (toll free), via fax at 787-772-8409, visit one of our offices conveniently located around the island or directly with your authorized representative, producer, or general agency.

Register on our Insured Portal through our mobile app MIS SEGUROS or webpage www.mapfre.pr  and you will have immediate access to your policy’s information, effectiveness, endorsements, claims, etc. You may call MAPFRE Contact Center at 787-250-5214(metro area) and 1-888-835-3634 (toll free) 24 hours, 7 days a week and a Service Representative will assist you.