Frequently Asked Questions – Life and Disability

You must complete a claim form and follow the instructions on it for the evidence and documents to be included in order to file a claim and guarantee a seamless transmittal of your request.  

These transactions are subject to underwriting rules and terms on your policy.

This is what you need to file your claim (additional documents may be required).

Group or School and Activities Accident

• Group or School and Activities Accident Claim Form
• Part of the request form should be completed by the school or group, they provide the form
• Evidence of medical treatment received within 48 hours of the accident
• Receipts of incurred medical expenses
• Please read the claim protocol on the back of the request form

For more information contact us at reclamacionesvida@mapfre.pr or 787-753-6161 Monday through Friday from 8:15 am until 4:45 pm and a Service Representative will assist you.

You must complete a claim form and follow the instructions on it for the evidence and documents to be included in order to file a claim and guarantee a seamless transmittal of your request.  

These transactions are subject to underwriting rules and terms on your policy.

This is what you need to file your claim (additional documents may be required).

Individual Life

Claimant’s Statement Form

• Death Certificate indicating cause of death
• If it was an accidental cause you should  include:
  • Police Report
  • Forensic Report
• Photo ID of the relatives
• Original Policy

For more information contact us at reclamacionesvida@mapfre.pr or 787-753-6161 Monday through Friday from 8:15 am until 4:45 pm and a Service Representative will assist you.

You must complete a claim form and follow the instructions on it for the evidence and documents to be included in order to file a claim and guarantee a seamless transmittal of your request.  

These transactions are subject to underwriting rules and terms on your policy.

This is what you need to file your claim (additional documents may be required).

Cáncer     

Verify your policy title to identify the corresponding claim form

• MAPFRE PROTECTOR  – Claim Form for Cancer and Harmful Diseases, Additional Endorsement and Critical Illnesses
• Cáncer 2002 –Claim Form for Cancer and Harmful Diseases
• Pathology
  Verify the corresponding Checklist for all the documents required with your claim form:
  • MAPFRE PROTECTOR –  Claim Checklist for Cancer and Harmful Diseases Insurance MAPFRE PROTECTOR
  • Cáncer 2002 – Claim Checklist for Cancer and Harmful Diseases Insurance

MAPFRE LIFE reserves the right to request additional documents if necessary for the evaluation of the claim.

Additional Endorsements to a Cancer and Harmful Diseases Policy

• Use Claim Checklist for Cancer and Harmful Diseases Insurance  Endorsements

For more information contact us at reclamacionesvida@mapfre.pr or 787-753-6161 Monday through Friday from 8:15 am until 4:45 pm and a Service Representative will assist you.

You must complete a claim form and follow the instructions on it for the evidence and documents to be included in order to file a claim and guarantee a seamless transmittal of your request.  

These transactions are subject to underwriting rules and terms on your policy.

This is what you need to file your claim (additional documents may be required).

Credit Unemployment

Credit Unemployment Claim Form (3 sections) to be filled by claimant, employer and financial institution, then returned to your financial institution or filed by you.

• Letter of dismissal
• Copy of job search registry
• Copy of the checks from Unemployment Office as unemployed
• The information is required monthly for every month you have been continuously unemployed
• Copy of the Involuntary Unemployment Insurance Certification
• Employer Certification including the date of first notice of termination

Endorsement for Total Physical Disability 

Total Physical Disability Endorsement Claim Form

• Part of the document must be completed by your employer
• Part of the document must be completed by an authorized physician, psychologist or chiropractor

Credit Disability

Credit Disability Claim Form (2 sections) to be completed by claimant and physician

• Copy of all tests and labs results
• Copy of the test or lab with which the doctor determined the disability

SINOT Disability

SINOT Claim Request Form

• Does not required additional documents
• Part of the document must be completed by the employer
• Part of the document must be completed by an authorized physician, psychologist or chiropractor

For more information contact us at reclamacionesvida@mapfre.pr or 787-753-6161 Monday through Friday from 8:15 am until 4:45 pm and a Service Representative will assist you.

Send the corresponding documents, as explained on the previous question. Remember to include your name, last name, phone number, email and address and sent it via any of these methods:

Email:                                reclamacionesvida@mapfrepr.com
Mail address:                   MAPFRE LIFE – Reclamaciones
                                           PO Box 70297
                                           San Juan, PR  00936-8297
Fax:                                   (939) 205-5772
In person:                        At any of our branches or main office

For more information contact us at reclamacionesvida@mapfre.pr or 787-753-6161 Monday through Friday from 8:15 am until 4:45 pm and a Service Representative will assist you.

Taking out your life insurance policy with MAPFRE has the following advantages: 

• Access to a phone service in Puerto Rico that is specialized in assisting your needs and claims. Available 24/7.
• A large number of offices throughout Puerto Rico to process your needs and claims in person.
• Mis Seguros mobile app you can have all the services you need at your fingertips.